These terms govern your use of the Yenda marketplace. Please read them carefully before booking or listing a vehicle.
Last updated: 15 August 2026
Hosts and renters agree to honest listings, clear pricing, and respectful communication.
Identity checks and eligibility requirements help keep the community safe for everyone.
Hosts must keep vehicles legal, roadworthy and accurately described at all times.
All transactions run through Yenda so both parties are protected by our policies.
Cancellation windows and refund rules are shown before you confirm any booking.
By accessing or using Yenda, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you must not use the platform. Yenda is an online marketplace that connects vehicle owners ("hosts") with people looking to rent vehicles ("renters"). We do not own the vehicles listed and are not a car rental company.
You must be at least 18 years old and legally able to enter into contracts to use Yenda. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must provide accurate, current and complete information during registration and keep it updated.
Hosts list vehicles they own or are authorised to share. Renters search, book and pay for vehicle use through the platform. Both hosts and renters must complete identity verification before certain features are unlocked. Yenda may suspend or remove users who fail verification or violate these terms.
A booking request becomes a confirmed trip only after the host accepts and payment is successfully received by Yenda. All payments are processed through the payment methods supported on the platform. Prices shown include the nightly rate, applicable fees, and taxes where required. Yenda collects payment on behalf of hosts and releases payouts according to the host payout schedule.
Cancellation policies are displayed before checkout. In general, renters who cancel more than three days before pickup may receive a full refund; cancellations within three days may receive a partial refund. Hosts must honour confirmed bookings unless a valid reason exists. Refunds are issued to the original payment method and may take several business days to appear.
Hosts must ensure their vehicle is roadworthy, properly registered, insured as required by law, and matches the listing description. Hosts are responsible for cleaning the vehicle between trips, maintaining accurate availability, and handing the vehicle over at the agreed time and place. Hosts must not discriminate against renters.
Renters must hold a valid driver's licence, meet the minimum age requirement shown on the listing, and use the vehicle only for lawful purposes. Renters must return the vehicle on time, in the same condition received (ordinary wear excepted), with the same fuel or charge level, and must report any damage or incident promptly.
Each confirmed trip includes the protection plan selected at checkout, subject to the plan terms and exclusions. Protection plans are provided by third-party insurance partners and are not personal insurance policies. Users must read the specific plan details before booking. Yenda's liability is limited to the extent permitted by law.
You may not use Yenda for illegal activity, fraud, harassment, misrepresentation, or to list vehicles you do not have permission to share. You may not tamper with platform pricing, reviews, or security features. Off-platform payments, circumvention of fees, or abuse of the messaging system are strictly prohibited.
Yenda may suspend, restrict or terminate your account at any time for violations of these terms, safety concerns, fraud, or at your request. Termination does not affect bookings already in progress, which remain subject to the cancellation and payment terms in place at the time of booking.
Yenda may update these terms from time to time. We will notify users of material changes by posting the revised terms on the platform or by email. Continued use of Yenda after changes become effective constitutes acceptance of the updated terms.
If you have questions about these Terms of Service, please contact us through the Support section of the platform or by emailing the address provided in your account communications.
Reach out to our support team or review the rest of our legal and help pages.